General Questions

  • We operate Monday to Friday, 9 AM - 3 PM, and Saturday, 10 AM - 2 PM Eastern Time. During these hours, we accept orders and pick-ups for our delightful edible art.

  • We operate from our home in Cobourg, Ontario, Canada. The full address will be provided upon order placement.

  • We currently operate on a pick-up only basis, allowing customers to collect orders from our location. We are exploring the addition of delivery services to enhance customer satisfaction and accessibility.

  • Our minimum order details are on our website. For orders exceeding this, please contact us directly, and we will consider your request based on availability.

  • Please order at least 7 to 14 days in advance so we have enough time to prepare your beautiful items with care.

  • Share your color choices and design ideas with your order for our edible art. We’ll do our best to meet your expectations. Note that flavor customizations are currently unavailable.

Product-Specific Questions

  • Discover our delicious four flavors on our website. New flavors are coming soon, so stay tuned for tasty updates!

  • Some cupcake fillings were too sweet and masked the flavor. Based on careful thought and customer feedback, we will no longer include fillings to ensure our beloved taste remains.

  • We can't guarantee nut-free products, but our cupcakes do not contain nuts.

  • Our cupcakes remain moist and tasty for four days, but we recommend consuming them within two days for optimal freshness and quality, as they contain no additives or preservatives.

  • After placing your order, expect a response within 24 to 48 hours. We accept e-transfers for regular customers and offer invoicing for businesses, allowing payments via e-transfer or platforms like Stripe for added convenience.

  • We are assessing customer needs and testing our products to enhance our cupcakes, ensuring inclusivity for dietary restrictions so everyone can enjoy our elegant treats.